On White Elephant Online, gifts are selected ahead of time and then virtually exchanged during the game, but they aren't purchased until after the game ends.
Once the exchange is complete and everyone knows which gift they've won, it's time to purchase the gifts so they can be shipped directly to their winners!
There are two ways to purchase gifts through WEO Gifting, depending on how your game was set up.
Option 1: Organizer Purchases All Gifts
If the game organizer is responsible for purchasing gifts, they can complete a single payment for all gifts in the exchange.
How it works:
- Once the game ends, the organizer navigates to the End-of-Game Summary.
- From the summary, the organizer follows the on-screen instructions to purchase the gifts.
- The organizer reviews the gifts being purchased and completes payment for the group.
- Once payment is complete, the gifts are submitted for fulfillment and shipped directly to their winners.
- Participants can see gift status on their game screen, and will receive an email with tracking information when the item ships.
Participants do not need to purchase their gifts individually when the organizer is paying for the group.
Option 2: Participants Purchase Their Submitted Gifts
If participants are responsible for purchasing gifts, each player purchases the gift they originally submitted to the game. Individual participant payments are available only when players submit their own gifts. If the Admin submits gifts on behalf of the group, the Admin is responsible for purchasing all gifts.
Note: You pay for the gift you submitted, not the gift you won during the exchange.
How it works:
- Once the game ends, navigate to your game, which will show your End-of-Game Summary.
- Locate the option to purchase your submitted gift.
- Follow the instructions to review your gift and complete payment.
- Once payment is complete, your gift is automatically sent for fulfillment and shipped directly to the participant who won it.
- Participants can see gift status on their game screen, and will receive an email with tracking information when the item ships.
You do not need to take any additional steps to send your gift to the winner after completing payment.
Are WEO Gifting Purchases Refundable?
All WEO Gifting purchases are final. Once a purchase is completed, gifts cannot be canceled, returned, exchanged, or refunded, except in cases of a damaged or missing item.
Please review your gift selections and purchase details carefully before completing payment.
If a gift is missing, arrives damaged, or there's an issue with fulfillment, you must contact our support team for assistance within 10 days of receipt.
How Much Will My Gift Cost?
The game organizer selects a per-gift budget when setting up WEO Gifting.
The gift budget is an all-inclusive amount that covers:
- The gift itself
- Shipping
- Applicable taxes
- Associated fulfillment fees
There are no additional shipping or handling charges beyond the selected gift budget.
Note: Gift purchases are separate from the cost of purchasing your White Elephant Online game.
Where Will My Gift Be Shipped?
With WEO Gifting, gifts are shipped directly to the participants who won them during the exchange. Shipping addresses are collected securely through the platform and are not shared with other participants.
You do not need to contact the winner or arrange shipping yourself.
When Will My Gift Be Shipped?
Gifts are processed for fulfillment after payment has been completed. While we work to fulfill orders as quickly as possible, during the busy holiday season it can take 5-10 days to process and ship an order.
Delivery timing may vary depending on the selected gift and shipping destination. Once an item has shipped, tracking information is provided to the recipient via email and is available on the My Results tab on the end-of-game screen.