WEO Gifting makes it easy to select, purchase, and ship gifts directly to the winners of your White Elephant exchange.
Because gifts are purchased and fulfilled specifically for your exchange, all WEO Gifting purchases are final. However, if there's a problem with an order, we're here to help.
What if my Gift is Out of Stock?
If for any reason we cannot ship the exact gift you won due to inventory issues or availability in your country, you will be notified via email to login and choose a new gift.
Can I Cancel or Change My Gift After Purchase?
Once a WEO Gifting purchase is completed, the gift is automatically submitted for fulfillment. Orders cannot be canceled or changed after purchase. We recommend reviewing your gift selection and purchase details carefully before completing checkout, and ensuring that your own address is accurate when submitting it to the game.
Can I Return or Exchange a Gift?
WEO Gifting does not support returns or exchanges.
This includes situations where:
- You change your mind about a gift.
- You would prefer a different product, color, or style.
- You receive a gift that isn't your personal preference.
- You want to exchange a gift for another item.
Because White Elephant exchanges involve participants winning gifts selected by other players, we encourage everyone to enjoy the surprise!
What If My Gift Arrives Damaged or Defective?
If your gift arrives damaged, defective, or otherwise unusable, please contact White Elephant Online Support. You must notify us of an issue within 10 days of delivery.
When submitting your request, include:
- Your name and the email address associated with your account.
- Your White Elephant Online game name.
- The name of the gift.
- A description of the problem.
- Photos of the item and packaging, if available.
Our team will review the issue and work with our fulfillment partner to determine the appropriate resolution.
What If I Receive the Wrong Gift?
If you receive an item that doesn't match the gift you won during your exchange, please contact our support team. Include your game name, the gift you expected to receive, and a description or photo of the item that arrived. You must notify us of an issue within 10 days of delivery.
We'll investigate the issue and help determine the next steps.
What If My Gift Never Arrives?
WEO Gifting gifts typically ship within five business days after purchase. During the holiday season it may take up to 10 business days for your gift to ship. This is the estimated time for shipment, not delivery.
Once your gift ships, you'll receive an email from White Elephant Online with tracking information. You can also view your gift's shipping status in the My Results tab of your End-of-Game Summary.
If your tracking information indicates that a gift was delivered but you haven't received it, or if your shipment appears lost or significantly delayed, please contact our support team.
For more information, see Shipping and Delivery with WEO Gifting.
Are Refunds Available?
WEO Gifting purchases are generally nonrefundable.
However, if an order cannot be fulfilled or an issue with a gift cannot be resolved through replacement or another appropriate solution, our support team will review the circumstances and determine whether a refund is warranted.
Refunds are not available simply because a participant changes their mind or doesn't like the gift they received.
How Do I Get Help with a WEO Gifting Order?
If you're experiencing an issue with a WEO Gifting purchase or delivery, please submit a support request with type of "WEO GIfting question or concern."
Include your game name, gift details, and a description of the problem. Our team will review your request and help determine the appropriate next steps.
Please note: WEO Gifting purchases and fulfillment are managed through White Elephant Online. For questions or issues with your order, contact White Elephant Online Support rather than the gift manufacturer or fulfillment partner.