With WEO Gifting, gifts are purchased after your White Elephant exchange and shipped directly to their winners. There's no need to coordinate shipping with other participants or arrange delivery yourself!
Once gifts have been purchased, you can monitor their shipping status and access tracking information directly through White Elephant Online.
When Will My Gift Ship?
Gifts are processed for fulfillment after payment has been completed.
Gifts typically ship within 5 business days after purchase, but during the busy holiday season it may take up to 10 days. Actual shipping and delivery times may vary depending on the gift, the shipping carrier, and its destination.
Once your gift ships, you'll receive an email from White Elephant Online with tracking information so you can follow its delivery. You can also check your gift's status at any time via the My Results tab in the end of game summary.
How Do I Track My Gift?
You can view the status of the gift you won directly through White Elephant Online.
- Log in to your White Elephant Online account.
- Open your completed game and navigate to the My Results tab.
- Find the gift you won and review its current Gift Status.
- Once your gift has shipped, tracking information will be available here.
Gift statuses may include:
- Not Yet Purchased: The gift is awaiting payment.
- Purchased - Pending Shipping: The gift has been purchased and is being prepared for shipment.
- Shipped: The gift has shipped, and tracking information is available.
- Delivered: The gift has been marked as delivered.
If we run into an issue when attempting to fulfill your order, such as an item being out of stock, you may see the status:
- Purchased - Issue With Order: The gift has been purchased but there is an issue with the order. You must take action to resolve the issue via the link on the My Results tab. You can read more about resolving issues with your gift here.
Your gift's status will update as it moves through the fulfillment process.
How Can Organizers Track Gifts for Their Group?
If you're a game organizer who is responsible for purchasing all gifts, you can monitor the status of your group's gifts in one place.
- Open your completed game and navigate to the End-of-Game Summary.
- Select the Gift Purchase tab.
- Review the list of purchased gifts and their recipients.
- Check the Gift Status column for shipping updates.
- Once gifts have shipped, tracking information will appear as it becomes available.
This view helps organizers monitor fulfillment across the group without having to coordinate individual shipments.
Are Shipping Addresses Private?
Yes! With WEO Gifting, shipping addresses are collected securely through the platform and are never shared with other players. They may be viewable to the Game Admin only if the admin is responsible for gift purchasing on the game.
How addresses are entered depends on your game's setup:
- When participants manage their own gift submissions: Participants provide their shipping addresses directly through White Elephant Online. Organizers do not need to collect or distribute addresses. Admins will be able to view addresses entered if admins are responsible for payment.
- When an admin submits gifts on behalf of participants: The admin enters the participants' shipping addresses as part of managing the exchange and can view that information.
In either case, shipping addresses are used to deliver gifts directly to their winners without requiring participants to exchange addresses with one another.
What If My Gift Is Missing or Damaged?
If your gift is missing, arrives damaged, or you receive an incorrect item, please contact our support team for assistance. You must notify us of an issue within 10 days of delivery.
When contacting us, please include your game name, the gift involved, and a brief description of the issue. Photos may be helpful if the item arrived damaged.
While all WEO Gifting purchases are final, our support team can help investigate fulfillment or delivery problems.