If you forget your password, follow the steps below to reset it and gain access to your account:
- Navigate to the login screen
- Click on the Forgot Your Password? link next to the Login button
- Enter the e-mail address you used to create your account. White Elephant Online will send you a link to reset your password.
- Click on the link in the e-mail to create a new password
Troubleshoot Issues With Resetting Your Password
Why didn't I receive a reset password e-mail?
If you didn’t receive a reset email, please check the spam folder of your email account. If the email isn’t there, add firstname.lastname@example.org to your contacts or address book and repeat the steps to reset your password.
Can I contact White Elephant Online to help me reset my password?
If you have tried the reset steps and troubleshooting steps above and still cannot reset your password, White Elephant Online may be able to help out. Please contact us through the support website and we will see what we can do.