I started my game and everyone is gone
This means you forgot to check in participants before starting the game. To fix this:
FIRST: Click the "Restart Game" Link to reset the game.
SECOND: Make sure to checkin participants properly before you begin again: https://support.whiteelephantonline.com/hc/en-us/articles/360057782774-Check-in-Process
I see a blank White Screen when I login
A blank screen usually means you're using an unsupported browser (e.g. Internet Explorer). We support Safari, Chrome, Firefox and Edge.
I didn't get the verification email
Make sure to check Spam / Junk folders, as these can get filtered out. Sometimes your IT department may filter them before they get to you. You can also request a second verification email. If you can't seem to get it, we can verify your email for you.