WEO Gifting makes it easy to select, purchase, and ship gifts directly through White Elephant Online. Below are answers to some of the most common questions about how it works.
Getting Started
What is WEO Gifting?
WEO Gifting is our integrated gifting experience, powered by Snappy - an established corporate gifting platform trusted by over half of the Fortune 100. It allows you to select gifts from the curated WEO Gift Catalog, play your White Elephant exchange, and have gifts purchased and shipped directly to their winners afterward.
With WEO Gifting, everything is in one place and there is no need to coordinate gift purchases or deliveries separately.
Is WEO Gifting required?
No. While we recommend WEO Gifting for its convenience, groups can still submit gifts from outside retailers as long as they are comfortable coordinating purchasing and shipping independently.
Does WEO Gifting change how the game is played?
No! The White Elephant game works the same way, including unwrapping, stealing, and competing for your favorite gifts.
WEO Gifting simply makes gift selection, purchasing, and delivery easier.
Gift Selection
Who selects the gifts?
The organizer chooses who will submit gifts when configuring the game.
- Players: Each participant selects and submits their own gift from the WEO Gift Catalog.
- Admin: An admin selects and submits gifts for the group.
If an admin selects the gifts, the admin must also pay for them after the game.
Can I select a gift from any online retailer?
If your game uses WEO Gifting, gifts are selected from the curated WEO Gift Catalog.
Groups that prefer to submit gifts from outside retailers can choose that option instead when setting up their game by toggling WEO Gifting off.
Do I need to purchase my gift before the game?
No. Gifts are selected and virtually wrapped before the exchange, but they aren't purchased until after the game ends.
Pricing and Payments
Is there an additional fee to use WEO Gifting?
No. There is no additional fee to enable WEO Gifting. The cost of purchasing gifts is separate from the White Elephant Online game fee.
How much do gifts cost?
The organizer selects a per-gift price of $25, $35, $50, $75, or $100. This includes the gift, shipping, applicable taxes, and associated fees.
Who pays for the gifts?
The organizer determines payment responsibilities during game setup.
- Players can select and pay for their own submitted gifts.
- Players can select gifts while the admin pays for the group.
- The admin can select and pay for all gifts.
If an admin submits gifts, the admin must also purchase them.
Do I pay for the gift I submitted or the gift I won?
If your game is configured for individual participant payments, you pay for the gift you originally submitted, not the gift you won, so it can be shipped to the winner
When are gifts purchased?
Gifts are purchased after the exchange ends, from the Gift Purchase tab in the End-of-Game Summary. Once payment is completed, gifts are automatically submitted for fulfillment.
Shipping and Delivery
How are gifts shipped?
Purchased gifts are shipped directly to the participants who won them. There's no need to coordinate delivery with other players.
When will my gift ship?
Gifts typically ship within 5 business days after purchase, but during the busy holiday season it may take up to 10 days for your item to ship. Actual shipping and delivery times may vary and depend on the carrier and destination.
How can I track my gift?
Once your gift ships, you'll receive an email from White Elephant Online with tracking information.
You can also view your gift's status and tracking information under My Results in the End-of-Game Summary.
Are shipping addresses private?
Yes. Shipping addresses are never shared with other players. If a Game Admin is purchasing all gifts, they will have access to addresses.
When participants manage their own gift submissions, they provide their addresses directly through White Elephant Online.
If an admin submits gifts for the group, the admin enters the participants' shipping addresses as part of managing the exchange.
Purchases, Returns & Gift Issues
Can I cancel, return, exchange, or receive a refund for a WEO Gifting purchase?
All WEO Gifting purchases are final. Once a purchase has been completed, gifts cannot be canceled, returned, exchanged, or refunded, except in cases of a damaged or missing item.
Please review your selections and purchase details carefully before completing payment.
What if my gift is missing or arrives damaged?
If your gift is missing, arrives damaged, or there's another issue with fulfillment, you must contact our support team within 10 days of delivery.
Our team will review the issue and help determine the appropriate next steps.
Need More Help?
For detailed instructions, explore our WEO Gifting support articles:
- Set Up WEO Gifting for Your Game
- Select a Gift from the WEO Gift Catalog
- Submit Gifts on Behalf of Participants with WEO Gifting
- WEO Gifting: Gift Budgets and Pricing
- Purchase Your Gift(s)
- Shipping and Delivery with WEO Gifting
You can also contact our support team if you have additional questions.