General Questions
The website itself will work internationally in terms of submitting a gift and the gameplay. However, we do not have built-in support for international gift distribution. The gifts are all user-generated, and the purchasing of the gifts will happen outside our site (i.e. on the original retailer's website) so if you submit a gift from a retailer who can ship internationally or is located abroad, then that should work fine. Amazon offers this on many items.
We don't make any guarantees that websites or gift cards will work internationally and you will need to think through the specific situation for your group. You can read more about hosting an international gift exchange here.
The average groups plays for around 30 minutes. See our guide on Group Size Recommendations and time estimates for more information for your group.
Yes, you can change your package at any time. Read more about upgrading and changing your package here.
Nope! Games do not expire. You can purchase, setup and play your game at any time, there are no restrictions.
The Game Lead or Admin can remove participants by following the instructions here. If you want to leave a game you have already joined please contact your Game Lead. Also note that players must be checked-in when you start the game to show up in the game, so you can also simply leave players not-checked in.
User Setup
If you're not seeing a verification email from us it is likely getting blocked by your company or personal spam filters. Just contact us and we will help to verify your account. We also recommend reaching out to your IT department and asking them to whitelist us so you can be sure you will get our emails going forward.
You can edit your display name at any time by clicking on your name in the top righthand corner of the screen and then clicking Edit Profile.
You can delete your account by following the instructions here.
Gift Submission
Yes! You can read more about the process here.
Currently the system only supports one link per gift. If you would like to submit multiple items as part of a single gift you can follow the steps below:
1. Name the gift: enter your own gift name, combining all of your items (i.e. Bamboo steamer + Chopsticks)
2. Create image: using a program on your computer, splice photos of your gifts together into a single image
3. Upload image: upload your new image to the website and you're all set!
Game Play Logistics
Yes. The Game Lead is the only player with the ability to Unwrap and Steal gifts during game play. This makes it so that not all participants need to login in order to play the game, and we've found it makes for a more interactive and fun experience.
If you've purchased a Standard Game the host has the option to either play in the game (i.e. submit and receive a gift) or to simply host the game for the other participants. You can read more about setting up a Standard Game and that particular feature here.
If you begin a game without checking-in a participant, they will not be able to join late. As a Game Lead, you have the option of manually checking-in participants who are running late if you wish to do so. Keep in mind that if the missing player's number is drawn you won't be able to advance game play until they join your video call or until someone acts on their behalf.
The system will allow you to start the check-in process and begin your game at any time on the scheduled date of your gift exchange. If you want to change the date of your game you will need to edit the details.
Nope! At the time of your event, participants can choose to log in if they want to see which number they drew and which gift they've won at any given time, but this is not required. If participants choose not to login, the Game Lead will have the option to check players in on their behalf.
After the Game
In the completed game, on the righthand side of the screen, you can see a list of all participants along with the gifts that they won. Note that the gifts here are linked directly to the retailer's website for your convenience. If you are a game admin and will be handling gift distribution for your organization, this is where you will see the summary for all participants.
If you purchased a Standard Game you will have the option of downloading a game summary report at the end of your game as well. You can download the report by clicking on the download icon next to Results. This will also include the players' addresses if they submitted them.
You can navigate back to the End of Game results at any point in time by going to your Dashboard and clicking on your gift exchange under Completed Games at the bottom.